Safety and Reporting
Murmit Technologies India Private Limited
Effective Date: [Date]
Our Commitment to Safety
Murm is built on a simple promise: two people can meet in a public place for emotional support within minutes, and both leave feeling safer for having done so.
Delivering on that promise in an instant, on-demand model requires a serious and systematic approach to safety — and a community that participates in it.
How We Keep the Platform Safe
Partner Verification
Every Partner on Murm undergoes mandatory KYC verification before appearing on the platform. This includes:
- Government-issued ID verification
- Live selfie and face-match verification
- Trust & Safety onboarding questionnaire
- Agreement to the Murm Partner Code of Conduct
Trusted Venue Network
Murm sessions only take place in curated trusted venues — public, staffed, well-lit spaces such as parks, cafés, and nature walkways.
Sessions cannot be redirected to private locations.
Real-Time Session Monitoring
Our Trust & Safety systems monitor partner availability and session activity in real time. Suspicious behaviour such as location anomalies is automatically flagged for review.
In-App Safety Features
- Emergency 112 shortcut
- Share Meeting Spot (live session location sharing)
- Safety Agent support team
In-App Communication Monitoring
Pre-session communication on Murm is intentionally limited. Messages sent within the Murm platform may be monitored for safety purposes where permitted by law.
Community Reporting
Every credible report submitted by a User or Partner is reviewed by a human member of our Trust and Safety team.
How to Report
In the App
Go to the Partner or User profile → tap "Report" → choose the category → add details.
You can also report directly from your session history.
Via Email
Email: support@justmurm.com
Subject: Safety Report
Include the session date, venue, description of the issue, and any screenshots if available.
Emergency
If you are in immediate danger, call 112directly or use the in-app emergency shortcut.
What to Report
- Requests to meet outside the confirmed Murm venue
- Romantic or sexual behaviour during sessions
- Harassment, threats, or abusive language
- Fraudulent or suspicious profile behaviour
- Partners or users appearing intoxicated
- Physical assault or unwanted contact
- Sharing personal contact information without consent
- Attempts to communicate off-platform
- Any person appearing under 18
- Solicitation of money or gifts
What Happens After You Report
- Acknowledgement: Reports are acknowledged within 24 hours.
- Investigation: Our Trust & Safety team reviews metadata, messages, and session records.
- Action: Depending on severity we may issue warnings, suspensions, permanent bans, or notify law enforcement.
- Outcome: We will inform you of actions taken where possible.
- Appeals: If you believe action was taken in error, contact support@justmurm.com within 30 days.
False Reports
Malicious or deliberately false reports are themselves a violation of Murm's Community Guidelines and may result in account suspension or permanent removal.
Support Resources
If you have experienced something distressing related to a Murm session, support resources are available:
- iCall (India): 9152987821
- Vandrevala Foundation: 1860-2662-345
- National Women's Helpline: 181
- National Emergency: 112