Privacy Policy
Hey there. Welcome to Murm's Privacy Policy.
We know this isn't the most thrilling read, but it matters — because you're trusting us with something genuinely personal: how you feel, who you want to meet, and where you go. That's not something we take lightly.
So we've written this as clearly and honestly as we can. Read on — it's worth it.
Table of Contents
- Who We Are
- Where This Privacy Policy Applies
- Data We Collect
- Why and How We Use Your Data
- How We Share Your Data
- Cross-Border Data Transfers
- Your Rights Under Indian Law
- How Long We Retain Your Data
- Children's Privacy
- Privacy Policy Changes
- How to Contact Us
1. Who We Are
The company responsible for your data is:
Murmit Technologies India Private Limited
Innov8 Mantri Commercio, Tower A, Floor 5, MIS DEETA, Bellandur, Bangalore South, Bangalore – 560103, Karnataka, India
CIN: U62099KA2025PTC209267
Email: support@justmurm.com
Murm is a real-time, on-demand platform that connects Users with verified human Partner companions ("Murm Humans") for instant, in-person emotional support sessions at curated public venues.
We process data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Where This Privacy Policy Applies
This Privacy Policy applies to:
- The Murm mobile application
- The Murm website at justmurm.com
- All services and features under the Murm brand
Both Users and Partners are covered by this policy.
3. Data We Collect
A. Data You Give Us
- Name, phone number, email address
- Date of birth and city
- Session preferences and emotional intent
- Partner profile details including bio and languages
- KYC verification data for partners
- Booking and session data
- Payment transaction details
- In-app communication messages
- Feedback and survey responses
B. Data We Collect Automatically
- Usage activity in the app
- Device and technical data
- Real-time location for matching sessions
- Safety log data from emergency features
C. Sensitive Personal Data
- Emotional wellbeing context
- Biometric verification data for partners
- Financial transaction data
4. Why and How We Use Your Data
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Create and manage accounts | Contractual necessity | Account Data |
| Match users with partners | Contractual necessity | Location Data, Profile Data |
| Verify partner identity | Legal obligation | KYC Data |
| Process payments | Contractual necessity | Payment Data |
5. How We Share Your Data
- Other Users and Partners for session matching
- Trusted venue partners
- Payment gateway providers
- KYC verification providers
- Cloud and infrastructure providers
- Law enforcement when legally required
We do not sell your personal data.
6. Cross-Border Data Transfers
Our primary data processing occurs in India. When international cloud providers are used, appropriate safeguards are applied.
7. Your Rights Under Indian Law
- Right to access your data
- Right to correct or erase personal data
- Right to withdraw consent
- Right to grievance redressal
- Right to nominate a representative
8. How Long We Retain Your Data
- Active account data retained while account exists
- Limited data retained for 12 months after deletion
- KYC data retained for 3 years
- Payment data retained for 7 years
- Safety logs retained for 3 years
9. Children's Privacy
Murm services are strictly for individuals aged 18 years and above. We do not knowingly collect personal data from minors.
10. Privacy Policy Changes
We may update this Policy from time to time. Material changes will be communicated through in-app notifications or email.
11. How to Contact Us
For privacy-related questions:
Grievance Officer — Data Privacy
Murmit Technologies India Private Limited
Innov8 Mantri Commercio, Tower A, Floor 5
Bellandur, Bangalore – 560103
Email: support@justmurm.com
We aim to respond within 30 days.