Legal

Privacy Policy

Last updated: 11 February 2026

PRIVACY POLICY

Murmit Technologies India Private Limited, a private company limited by shares, incorporated under the Companies Act, 2013, bearing CIN U62099KA2025PTC209267, having its registered office at:

Innov8 Mantri Commercio Tower A, Floor-5, MIS DEETA, Bellandur, Bangalore, Karnataka, India – 560103

("Murm", "Company", "We", "Us", or "Our") operates the Murm mobile application and related digital services (collectively, the "Platform"). This Privacy Policy explains how We collect, use, store, process, disclose, and safeguard Your information when You access or use the Platform.

This Privacy Policy is published in compliance with:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
The Digital Personal Data Protection Act, 2023 ("DPDP Act")

By accessing or using the Platform, You consent to the collection and processing of Your information as described herein.

1. Information We Collect

A. Personal Information

When You create an account through Google, Apple ID, or Facebook login, We may collect:

Full Name
Date of Birth
Email Address
Phone Number

Additionally, We collect:

Trusted Contact Name and Phone Number (as provided by You)
Emotional check-in logs (status and timestamp)

Provision of such information is voluntary but necessary for accessing the Platform's features.

B. Sensitive Personal Data

Murm does not intentionally collect:

Medical records
Biometric information
Financial information
Health condition details

The check-in functionality captures only voluntary status signals and timestamps and is not intended to capture medical or diagnostic information.

C. Technical Information

We may automatically collect:

IP address
Device type and model
Operating system
App version
Log files
Crash reports

This data is used strictly for improving performance, analytics, and security.

D. Cookies and Similar Technologies

The Platform may use cookies or equivalent technologies to:

Maintain session authentication
Improve functionality
Analyse usage behaviour

Users may disable cookies through device settings, although certain features may not function properly.

2. Purpose of Processing

Your information is processed for lawful purposes under Section 4 of the DPDP Act, 2023, including:

Account creation and authentication
Enabling emotional check-in functionality
Sending notifications to trusted contacts (as configured by You)
Providing customer support
Enhancing platform performance and security
Compliance with legal obligations

We do not sell or rent Your Personal Information.

3. Legal Basis for Processing

Under the DPDP Act, 2023, We process Your data based on:

Your consent (for account creation and use of features);
Legitimate uses permitted under applicable law;
Legal obligations where required.

You may withdraw consent at any time by contacting Us, subject to limitations under applicable law.

4. Sharing of Information

A. Service Providers

We may share Your information with third-party service providers who assist with:

Cloud hosting
Authentication services (Google, Apple, Facebook)
SMS/notification services
Analytics

All such entities are contractually obligated to maintain confidentiality and comply with reasonable security practices.

B. Legal and Regulatory Authorities

We may disclose information:

To comply with court orders, government requests, or statutory obligations;
To enforce Our Terms of Use;
To protect the safety, rights, or property of the Company or Users.

C. Business Transfers

In case of merger, restructuring, acquisition, or asset transfer, information may be transferred in accordance with applicable Indian law.

5. Data Storage and Cross-Border Transfers

Your information may be stored on secure cloud infrastructure, which may be located within or outside India. Where data is transferred outside India, We ensure:

Compliance with the DPDP Act, 2023;
Comparable levels of data protection;
Appropriate contractual safeguards.

6. Data Retention

We retain Personal Information:

For as long as Your account remains active;
As necessary to fulfil the purposes described herein;
As required under applicable law.

Upon receiving a verified deletion request at murm@justmurm.com, We will process deletion within 7 (seven) business days, subject to legal retention requirements.

7. Your Rights

Under the DPDP Act, 2023, You have the right to:

Access Your personal data
Request correction or updating
Request erasure
Withdraw consent
Nominate another person to exercise rights in case of incapacity

Requests may be made by contacting: murm@justmurm.com

8. Security Measures

In compliance with Section 43A of the IT Act, 2000 and applicable rules, We implement reasonable security practices, including:

Encryption of data in transit
Access controls
Secure cloud storage
Monitoring and logging

However, no internet transmission is fully secure. Users are responsible for safeguarding login credentials. We are not liable for unauthorized access resulting from user negligence or third-party acts beyond Our control.

9. Third-Party Services

The Platform integrates third-party authentication providers (Google, Apple, Facebook). Their respective privacy policies govern their data handling practices. We recommend reviewing their policies before use.

10. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without appropriate supervision.

11. Withdrawal of Consent

You may withdraw Your consent at any time by:

Requesting deletion via email; or
Deleting Your account through the Platform (where available).

Upon withdrawal, access to the Platform may be restricted.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes shall become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of such changes.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules:

Grievance Officer

Murmit Technologies India Private Limited

Innov8 Mantri Commercio Tower A, Floor-5, MIS DEETA, Bellandur, Bangalore, Karnataka, India – 560103

Email: murm@justmurm.com

We will acknowledge grievances within 48 hours and endeavour to resolve them within 30 days.

14. Contact

For any questions regarding this Privacy Policy:

Email: murm@justmurm.com