Legal

Safety Tips

Murmit Technologies India Private Limited
Effective Date: [Date]

Meeting someone new — even in a structured, verified, instantly matched setting — comes with responsibility.

Murm takes multiple steps to make sessions safe: Partner KYC verification, curated public trusted venues, and built-in safety tools within the app.

But the most important safety tool is you. These guidelines explain how to stay safe before, during, and after a session.

Before Your Session

Murm is instant — your Partner could be on their way within minutes. Your pre-session safety routine should be quick but non-negotiable.

Check the Partner's profile.
Look at their bio, rating, and session count. Take a moment to feel comfortable with your choice before sending a request.
Confirm the venue location.
Your session confirmation includes the trusted venue name and map pin. Make sure you know where you are going.
Use Share Meeting Spot immediately.
Send your session location to a trusted contact as soon as the session is confirmed.
Charge your phone.
Safety features like Emergency 112 and Safety Agent rely on your phone working properly.
Never change the confirmed venue.
If a Partner asks you to meet anywhere other than the confirmed Murm venue, cancel the session and report it immediately.
Tell someone where you're going.
A quick message to a trusted friend adds an additional layer of safety.

Meet only at the confirmed Murm venue.
Never agree to move the meeting to a private residence, hotel, or vehicle.
Stay in public view.
Remain in visible areas where other people or venue staff are present.
Use Murm's in-app safety tools:
- Emergency 112 — direct emergency call
- Share Meeting Spot — live location sharing
- Safety Agent — non-emergency support
Trust your instincts.
If something feels wrong, end the session and leave immediately.
Do not share personal information.
Avoid sharing your home address, workplace, or financial details.
Avoid substances.
Do not attend sessions while intoxicated. Report Partners who appear intoxicated.

If something feels off after you have been matched, cancel within 2 minutes of confirmation to receive a full refund.

If you cancel after the 2-minute window, a small cancellation fee may apply — but your safety always comes first.

Rate your session honestly.
Your feedback helps keep the community safe.
Report anything concerning.
Report any behaviour that violates Murm's guidelines within 48 hours of the session.
Be careful with personal contact.
If a Partner contacts you outside Murm in a way that feels uncomfortable, report it immediately.

Partners are entitled to safety and respect as well.

If a User asks to meet at a private location, decline and report the request.
If a User behaves aggressively or makes romantic or sexual advances, end the session immediately.
If a User attempts to contact you outside Murm without consent, report the behaviour.
If a User arrives intoxicated, you may cancel the session.

Murm treats Partner safety reports with the same seriousness as User safety reports.

Murm builds safety into the platform through verification, trusted venues, instant session confirmation, and safety tools.

But safety ultimately depends on the choices we each make. Thank you for using Murm thoughtfully and responsibly.